FAQ

Orders & Shipping

When will my order ship?
Orders are typically processed within 3–5 business days. Once shipped, you will receive a confirmation email with tracking details.

Do you ship internationally?
Yes. International shipping is available. Delivery times and costs will vary depending on destination.

Will I have to pay customs or duties?
International orders may be subject to customs fees or import duties. These are determined by your local authorities and are the responsibility of the customer.

Returns

Do you accept returns?
All Space Kid pieces are released as limited collectibles. As such, all sales are final.

What if my item arrives damaged?
If your item arrives damaged, please contact us within 5 days of delivery at
support@thestarface.com
Include your order number and clear photos of the issue.

Products

Are the pieces limited?
Yes. Each colourway is produced in limited quantities as part of a defined series release.

Will items be restocked?
Once a release is sold out, it is not guaranteed to return.

Is each piece identical?
Each figure is produced to a high standard, but slight variations may occur as part of the production process.

Payments

What payment methods do you accept?
We accept major debit and credit cards. Payments are securely processed through Shopify.

Is checkout secure?
Yes. All transactions are encrypted and handled through secure payment systems.

General

How can I contact you?
For any enquiries, please contact:
support@thestarface.com